Friday, June 29, 2012

I think its been a while since I've had a good rant about customer service . . .

. . . sigh . . .

I drove over to Michaels in London today for 2 items.  I found the embroidery thread I needed but the thing I wanted most, that I've been searching for years for . . . no where to be found.  A friend sent me a link recently about Martha Stewart craft products for texture called embossing paste.  When I couldn't locate this or any other similar product I went looking for floor staff.  There was none to be found.  So I knocked on the office door and asked for assistance.  The young lady came out, looked at the Martha Stewart display right outside her door and informed me they didn't have any.  Duh!  I asked if these products would be coming in or if I could order some in.  She told me that perhaps a higher volume store might have them and no they wouldn't order in.  Do you think they might be a higher volume store if they actually sold something to their customers??  So I spent $1. there.

On the other hand, sometimes it is the customers that are cranky.  I was in a local dollar store and it was pretty busy.  There was only one cashier on but she seemed to be handling things just fine.  All of a sudden it seemed that every customer in the store got into the check out at the same moment.  The cashier immediately called for assistance.  In the meantime, one lady slammed her purchases down on a counter and stormed out.  I think it was probably 30 seconds later when the second cashier arrived.  A minute or less after that a third cash register was open and we were all checked out at the speed of light.  I guess she must have been hot or something??!!

I love coupons and I love price matching but today I witnessed the extreme.  I was in Walmart and an older couple had a cart packed to overflowing with merchandise and food.  Behind them was a young lady with a baby and she had a fair size order.  Since the older couple seemed to be nearly checked through I decided this would be a good line to get in.  The other registers had 4-5 customers each in line.  And that's when the trouble began.  The older couple had a fist full of coupons AND every sales flyer for the St. Thomas area.  There was some serious savings going on there.  Finally they were checked out.  And then the young lady in front of me started pulling out her coupons . . . sigh . . . turns out they were related . . . LOL . . .

The only other store I was in today was Freshco and they were lovely as usual and there was a lovely selection of 30% and 50% meat.  My freezer is full again.

While I'm thinking about it, tomorrow is the last chance to win a copy of My Big Bottom Blessing, a great book for anyone struggling with self-esteem or body image.  http://inmyworld-pam.blogspot.ca/2012/06/book-review-freebies-my-big-bottom.html

Happy birthday Canada!!